Privacy Policy
Last updated: January 2026
This Privacy Policy describes how RefAssist ("we", "us", or "our") processes personal data within the RefAssist mobile application (the "App"). The App serves as a mobile extension of our web-based referee management platform.
1. Data We Collect
- Account Information: Name, email address, and login credentials (or SSO tokens) linked to your RefAssist account.
- User Content: Photos, documents, or reports that you voluntarily upload (e.g., match reports, expense claims, profile pictures).
- Technical Data: Device type, operating system version, and unique device identifiers (Device ID) used for core app functionality and the delivery of push notifications.
- Local Storage: For performance optimization, certain data may be temporarily cached locally on your device.
2. App Permissions
To provide its services, the App requires access to certain functions of your mobile device:
- Camera: Used solely to allow you to take and upload photos directly to the platform.
- Notifications: Used to send real-time updates regarding match appointments and system alerts.
- Storage/Photos: Used to select and upload existing documents or images from your device.
Note: We do not collect, track, or share your GPS location data.
3. Third-Party Services & Infrastructure
To ensure reliable functionality and security, we utilize the following sub-processors:
- Push Notifications: Google Firebase and Microsoft Azure Notification Hubs (utilizing an anonymized Device ID).
- Data Hosting: Our primary infrastructure is located in Belgium (Combell).
- File Storage: Images and documents uploaded via the App are stored securely using Amazon Web Services (AWS).
- Security: All data transmissions are performed over secure, encrypted connections (HTTPS/TLS).
4. Data Retention & Deletion
Your data is retained for as long as your account is active within your sports organization or as required by legal obligations.
- Account Deletion: Users can request the deletion of their account and associated data by contacting their organization’s administrator or by sending a formal request to our support team.
5. Your Rights & Contact
Under the GDPR, you have the right to access, rectify, or erase your personal data. For any privacy-related questions or to exercise your rights, please reach out to us: